Lesson overview:
In this lesson, students practise handling difficult workplace conversations when feedback is taken personally. Through a realistic management scenario, students explore how to stay calm, clarify intentions, and move the discussion forward using natural workplace language.
By the end of the lesson, students will be able to:
- understand common business phrasal verbs,
- retell a professional dialogue,
- use practical expressions to manage tension and workload discussions in meetings.
Lead-in:
Students imagine a one-to-one meeting where a colleague becomes defensive after receiving feedback. They reflect on how they would react and compare approaches with a partner. This activates personal experience and sets a clear, relatable workplace context before introducing the video.
